4.0237 Software Support (1/27)

Elaine Brennan & Allen Renear (EDITORS@BROWNVM.BITNET)
Thu, 28 Jun 90 17:50:17 EDT

Humanist Discussion Group, Vol. 4, No. 0237. Thursday, 28 Jun 1990.

Date: Thu, 28 Jun 90 09:35:09 EDT
From: "Diane P. Balestri" <BALESTRI@PUCC>
Subject: Software support

In reply to Gerald Barnett's query about software support: there's an
article in the Spring 1990 issue of the EDUCOM Review that takes up the
topic. "Managing Software Support in Higher Education" by Ree Dawson
(MIT), Bill Mitchell (U Mo/Columbia) and Lee Shope (U Iowa). It
summarizes the findings of a survey conducted by the these folks under
the auspices of the EDUCOM Software Initiative, now called the EUIT (for
Educational Uses of Information Technology). They conclude that
successful strategies are closely tied to an institution's own culture
and level of experience with technology; that policy and procedures in
software support should be used as marketing and management tools; and
that timing is critical to their effective use.

EUIT, by the way, is both an organization of participants and a set of
projects sponsored by EDUCOM. Some of its projects are related to
support services; others have to do with intellectual property issues,
access for disabled persons, faculty development, information resources,
software reviews, and awards. The next meeting of the EUIT participants
is in Snowmass, CO, Aug. 8-10. Anybody interested can get more
information by scribbling a note to eden@bitnic.

Diane Balestri